The Xelion for Zoho Telephony Integration Service has been officially approved by Zoho Corp and Xelion.
Xelion Telephony Integration for Zoho brings you productivity benefits and customer intimacy
When the phone rings, Zoho shows the caller ID, based on the phone number. With the plug-in, you make calls directly from Zoho CRM, Zoho Desk and Zoho Recruit.
Never worry if the last contact has been logged. With Xelion Telephony Integration for Zoho, your calls are always neatly stored in Zoho CRM, Zoho Desk or Zoho Recruit. Your customers will experience less friction and will be better serviced, because you can respond quickly and have the right conversations..
Always work from the moment of last customer contact
At incoming calls, Zoho directly shows the right customer view. You do not need to search for data, just validate them with the customer.
Call-routing facilitated by the Xelion switchboard will make sure that calls are routed to the right person.
You always approach the customer right from the right data and the last moment of contact.
Complete logging in Zoho, actual customer data
Always have your customer file complete with automatic call logging.
From richer customer data you analyse customer behavior and campaign results. Use the opportunity to improve the customer journey of your customers.
Don't make your customers wait. Show your engagement, enhance dialogue and increase customer happiness.
Click-to-call from Zoho CRM, Desk and Recruit
Make your calls directly from Zoho CRM, Desk and Zoho Recruit and enjoy considerable time savings for service operators.
A more easy and first-time-right process results in improved customer service processes and more output of your operators.
Install the plugin with just a few clicks and enjoy the benefits.
Monthly subscriptions
Xelion Telephony Integration for Zoho - Subscriptions
| Package | Number of users | Price per user per month |
| Small | < 50 | € 3,00 |
| Medium | < 100 | € 2,50 |
| Large | < 200 | € 2,25 |
| Enterprise | > 200 | € 2,00 |
Monthly subscriptions for the Xelion Telephony Integration for Zoho are based on a standard price of 30 Euro per organisation per month
Subsciptions are billed on a monthly basis. Contract period of 12 months. Prices excluding VAT. Payment by Credit Card and Paypal.
One-off support
Integration of the Xelion Telephony Integration for Zoho is really simple through the marketplace of Zoho Phonebridge, into your Zoho CRM, Desk or Recruit software.
Only authorized Zoho application administrators can initiate the integration. After that, users can register themselves for use of the integration service.
Support by GeeFirm during installation is not required. The process is fully automated.
Do you have questions or need assistance?
If required, GeeFirm may provide one-off support at a rate of EURO 50 for each support-call.
GeeFirm can take over your screen in order to deal with your questions or to setup the integration services.
Please contact GeeFirm Support only if you require one-off support.
Xelion Telephony Integration for Zoho - features
- Click-to-Call - Direct calls from Zoho CRM, Desk and Recruit (no desk-top software installs necessary)
- Call Pop-up - Known caller, unknown caller
- Call Logging - in Zoho CRM, Zoho Desk and Zoho Recruit
- At call acceptance Zoho opens a pop-up screen, that provides you access to the customer view or related data and provides the opportunity for taking notes
- Existing call routing in the Xelion switchboard is not affected
Xelion VOIP Telephony
Good communication is the lifeline of modern businesses. Xelion believes that by giving customers a simple to use platform that is accessible anywhere, anytime for any device, they can not only improve communications within their business, but also organise communications across multiple technologies.
With an extensive suite of features, Xelion includes all functionality out of the box. No bolt ons and no upgrade fees, everything is included for a simple monthly fee per user. Integration with desktop, smart phone, calendar and more come as standard features in Xelion and enable users to work where and how they want.
In 2019, Xelion was awarded with the 'Business Connectivity Cloud Voice Innovator' Award.
Subscriptions standard prices
After you have signed up for Xelion Telephony Integration for Zoho, you have a 14 day trial period to evaluate the service. When this trial period ends, your paid subscription will automatically begin. If during the trail period you decide not to need a subscription, send us an email saying so.
