The Xelion for Zoho Plug-in brings you productivity benefits and
Using the Xelion for Zoho Plug-in, incoming calls directly bring the customer card into view. No longer is it necessary to input search data or other customer retrieval data. Call-routing that has been facilitated in the Xelion switch board, will route calls directly to the responsible operator. Less work and a better customer experience.
No more doubts whether the last conversation has been administered in Zoho CRM, Zoho Desk or Zoho Recruit. With the Xelion for Zoho Plug-in, your information is complete and actual. Customers will experience less friction so you can address the customer's need in an effective manner.
Always work from the last customer contact moment.
With the Xelion for Zoho Plugin an incoming phonecall launches the corresponding customer view in your screen. No need to search for customer data, call-routing is easy and the call is transferred directly to the right operator. The result is less work and a better customer experience.
Always approach contacts from their latest contact moments and activities. And have more accurate conversations and maybe even better propositions. Completer and better data from automated call logging. Integration of telephony data and CRM data allows for more effective analyses, campaigns and customer-journeys.
Are you using Xelion as your telephony app? And Zoho CRM for sales and marketing automation and/or Zoho Desk? Then the use of this plug-in is a no-brainer.
With a few clicks you´ll be done realising customer advantage and productivity benefits.
Subscriptions standard prices
|Package||Number of users||Price|
Monthly subscriptions for the Xelion-Zoho plugin are based on a standard price of 30 Euro per organisation per month
Subsciptions are billed on a monthly basis. Contract period of 12 months. Prices excluding VAT. Payment by direct debit.
Installation of the Xelion for Zoho plugin service is really simple through the marketplace of Zoho Phonebridge, in your Zoho CRM, Zoho Desk or Zoho Recruit software.
Only authorized Zoho application administrators can initiate the integration. After that, users can register themselves for use of the integration service.
Support by GeeFirm during installation is not required. The process is fully automated.
Do you have questions or need assistance?
If required, GeeFirm may provide one-off support at a rate of EURO 50 for each support-call.
GeeFirm may take over your screens in ofrder to answer your questions or to setup the integration services.
Please contact GeeFirm Support only if you require one-off support.
Xelion Zoho Plug-in Features
- Click-to-Call - Direct calls from Zoho (no desk-top software installs necessary)
- Call Pop-up - Known caller, unknown caller
- Call Logging - in Zoho
- Zoho opens pop-up screen at call acceptance, in which you can make notes and providing you access to the customer view or relared data
- Existing call routing in the Xelion switchboard is not affected
Good communication is the lifeline of modern businesses. Xelion believes that by giving customers a simple to use platform that is accessible anywhere, anytime for any device, they can not only improve communications within their business, but also organise communications across multiple technologies.
With an extensive suite of features, Xelion includes all functionality out of the box. No bolt ons and no upgrade fees, everything is included for a simple monthly fee per user. Integration with desktop, smart phone, calendar and more come as standard features in Xelion and enable users to work where and how they want.
Xelion was in 2019 awarded with the 'Business Connectivity/Cloud Voice Innovator' Award.
After you have signed up for the Zoho Xelion Plug-in Service, you have a 14 day trial period to evaluate the service. When this trial period ends, your paid subscription will automatically begin. If during the trail period you decide not to need a subscription, send us an email saying so.